Data privacy

At Camping Ma Prairie, we respect your privacy and strictly apply the confidentiality rules imposed by law (General Data Protection Regulation, in force in all European Union countries since May 25, 2018). In this Privacy Policy statement, we inform you about how we process your personal data and the rights you can exercise in this area.

 

Responsible for the protection of your data

The entity responsible for collecting your personal data is Sol I Sombre, located at 1 Avenue des Coteaux, 66140 Canet en Roussillon, which has appointed Camping Ma Prairie as its privacy representative, with Ms. Nathalie GIL, site manager, as the designated person in charge.

As the data subject, you have the right to contact us at any time by email at contact@maprairie.com, or in writing at Camping Ma Prairie, 1 avenue des Coteaux 66140 Canet en Roussillon, including the reference "User data," to modify the scope of processing of your data. In accordance with the applicable data protection regulations, this request must contain the following data of the person concerned: first and last name, address for notification purposes, photocopy of the national identity card or any other legally valid document, proof of identity or that of the legal guardian acting on behalf of the user and the request being made.

 

Data protection rights:

You have the right to access and rectify your data. You have the right to revoke your consent to the processing and use of your data for the purposes indicated below. You also have the right to erase your data and the right to data portability at any time. To exercise these rights, please send your request to the data protection officer at Camping Ma Prairie.

 

What data is collected?

When you browse our website www.maprairie.com, we ask you on various occasions to provide us with different personal data. In particular:

  • When you use a contact form
  • When you make a reservation
  • When you log in to your personal account
  • When you communicate on our Chat
  • When you respond to our satisfaction survey
  • When you subscribe to the newsletter

The data requested is as follows:

  • Your contact details: last name, first name, date of birth, place of birth, home address, email address, phone and fax numbers, cell phone number, ID card or passport number, license plate number.
  • Information about accompanying persons: last name, first name, date and place of birth, for which you agree to obtain prior consent.
  • Information related to your customer account: password, history of stays, favorites, travel preferences (date of stay, campsite and accommodation booked, length of stay).
  • Commercial information: newsletter subscriptions, commercial push SMS messages, receipt of partner offers.
  • Payment information (payment methods, amounts paid)
  • Communications with us by mail, email, chat service, phone calls, or on social media, responses to satisfaction surveys.
  • Information relating to your use of our website and/or mobile application
  • Information concerning your applications on our job offer site (resume, cover letter, photos).

We also collect other data that can be enabled or disabled on your devices:

  • The real-time geographical location of your smartphone if you have enabled this feature. This data is requested but not stored.

You can choose not to provide us with this information, however, some of the services and features we offer may not work properly.

 

Why do we process your data?

The data we collect is used in various ways:

  • To manage and confirm a reservation: to collect payment, confirm your reservation, and send you information about your stay by text message, email, or via the mobile app.
  • To enable you to browse the www.maprairie.com website or our mobile app, access your "My Account" area on our various platforms, and take advantage of the services, products, and information available.
  • Communicate news about the Ma Prairie campsite and our latest developments, as well as offer you personalized offers and services. You can change your subscription preferences at any time by simply requesting this or via your "My Account" area.
  • To carry out studies and technical tests with the aim of optimizing our website, improving our tools and services, and offering you an ever-better browsing experience.
  • Respond to your requests, expectations, and complaints when you use our contact form or chat feature, follow up on them, and improve customer service.
  • Collect your opinion after a stay via our satisfaction questionnaire, but also to carry out statistical studies.
  • To record and manage your participation in competitions offered on various media (Facebook, Instagram, etc.) throughout the year and send you your winnings.
  • Analyze your journey and establish a profile in order to understand, anticipate, and evaluate your preferences and thus offer you offers that meet your expectations. As part of this processing, your personal information may be transmitted to our technical service providers.
  • Comply with the law and respond to any requests from judicial authorities, ensure compliance with the Terms and Conditions, notify the authorities in the event of illegal activity, and protect our rights in the event of prejudice or damage.

 

Use of COOKIES

When you visit our website, a permanent "cookie" (small text file) will be assigned to you and stored on your computer's hard drive. The cookie allows us to identify you when you visit our site so that we can improve your browsing experience and personalize your online experience: automatic recognition, memorization of your favorite products, etc.

We also collect technical information about your computer each time you open a page during your visits to our site. This information includes your IP (Internet Protocol) address, the operating system used, the type of browser, and the address of a referring website, if applicable. We collect this information to improve the quality of your visit to our site, and we do not sell or transfer this information to third parties.

You can prevent cookies from being stored by adjusting your browser settings accordingly; however, please note that you may then not be able to take full advantage of all the features of this website.

 

Who can use this data?

We may share your data with third-party companies, specifically technology subcontractors and secure payment companies, enabling us to offer you personalized offers and services on our website, in compliance with the law and in complete security.

 

Google Analytics

This site uses Google Analytics, a website analysis service provided by Google Inc. ("Google"). Google Analytics uses text files called "cookies" that are stored on your computer and enable analysis of your use of the website. As a rule, the information generated by cookies about your use of the website is transmitted to a server in the United States where it is stored.
However, if IP anonymization is activated on this website, your IP address will be truncated by Google within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there.

Google uses this information to evaluate your use of the website, to compile reports on website activity for the website operator, and to provide other services related to website and internet usage. Google will not associate your IP address transmitted by your browser as part of Google Analytics with any other data.

You can prevent the installation of cookies by adjusting your browser settings; however, we would like to point out that in this case you may not be able to use all the features of this website to their full extent. In addition, you can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=fr.

You can find more detailed information on the terms of use and data protection at https://www.google.com/analytics/terms/fr.html or at https://policies.google.com/privacy?hl=fr.

 

Social media

Sol I Sombre publishes information and presentations about Camping Ma Prairie on various social networks such as Facebook™, Twitter™, Flickr™, and Instagram™.

You can follow Camping Ma Prairie's pages on these social networks. Your personal information that you have indicated as public and accessible from your profile is accessible to Camping Ma Prairie. MA PRAIRIE does not create or use any databases independent of these social networks from the personal information you may publish there.

If you wish to prevent MA PRAIRIE from accessing the personal information you have published on your profile (and which is publicly visible), we remind you that social media settings offer the possibility to control and/or limit access to your data. We also recommend that you regularly review the personal data policies of these social media platforms.

 

How is your data protected?

In order to protect your data, a rigorous security procedure has been put in place. The data used is encrypted and protected using SSL (Secure Socket Layer) protocol in order to manage it and transfer it securely via a secure connection on a dedicated network.

Your data is stored in Europe and, in some cases, communicated to third parties located in countries outside the EU but which comply with the same privacy policy in accordance with European data protection laws. We ask them to treat your information with the same requirements as those implemented at Camping Ma Prairie in accordance with the GDPR.

 

How long is your data stored?

We keep your personal data for as long as necessary to provide the services mentioned above. If you have a customer account, your data is kept for as long as you use that account.

Personal data relating to your reservations is kept for longer in order to comply with legal obligations (such as tax or sales regulations and for warranty purposes).